Version: 1.1
Effective date: [01.09.2025]
AGILEGENE DOO
LAZI BB, Budva, Montenegro
Company number: 51045671 · VAT number (PDV): 03452905
IBAN: ME25535005010008841718 · SWIFT/BIC: PRVAMEPGXXX
Bank: PRVA BANKA CRNE GORE, Podgorica
Contact: aivdektoo@gmail.com
1. PartiesThis Public Offer (the “Offer”) governs the provision of services by AGILEGENE DOO (“the Company”) to any natural or legal person (“the Customer”). By accepting this Offer, the Customer enters into a legally binding service agreement with the Company.
2. Scope of ServicesThe Company provides professional services including:
(i) online and onsite training;
(ii) consulting and coaching;
(iii) creation of educational materials and digital content;
(iv) advisory services and related professional support (“Services”).
The Company is not a licensed educational institution and does not provide state-regulated education or issue state-recognized diplomas or formal qualifications. All Services are delivered as professional consulting/training.
3. Ordering & InvoicingOrders are placed via email or other written channel.
The Company issues an invoice and may send a payment link via Payoneer.
The website does not contain nor operate a payment gateway.
Each invoice specifies:
- the Service,
- the price,
- VAT/PDV applicability,
- the delivery schedule.
4. VAT / PDV TreatmentThe Company holds a PDV number in Montenegro.
- For B2B customers outside Montenegro (EU and non-EU): reverse charge applies, and PDV is not charged on the invoice.
- For customers located in Montenegro (B2B or B2C): PDV is charged where required by Montenegrin tax law.
- The invoice clearly states the applicable VAT/PDV treatment.
5. Prices, Taxes & Payment Processor FeesThe Customer pays only the amount indicated on the invoice.
- Payment processor or bank commissions (including Payoneer commissions) are not charged to the Customer by default.
- Any shortfall caused by processor fees is not payable by the Customer, unless otherwise agreed in a separate written agreement or contract.
This rule applies to all invoiced Services unless explicitly modified in an individual contract.
6. Acceptance of the OfferThe Customer accepts this Offer by:
(a) paying the invoice (in full or in part); or
(b) sending an email confirmation stating their intention to receive the Service.
Payment or written confirmation constitutes full and unconditional acceptance of all terms.
7. Customer Data & EligibilityThe Customer must provide accurate billing and contact information and have legal capacity to enter into agreements.
For minors, consent of a parent or guardian is required.
8. Scheduling, Delivery & CompletionServices are delivered according to the schedule in the invoice or email correspondence.
Proof of delivery may include:
- training attendance lists,
- participation logs,
- email confirmations,
- digital access records.
Upon completion, the Services are deemed accepted unless the Customer submits a justified written objection within 5 calendar days.
9. Rescheduling & CancellationsThe Company may reschedule Services for justified reasons (illness of instructor, force majeure), providing an alternative date/time.
The Customer may request rescheduling with reasonable advance notice; approval depends on instructor availability.
If the Company cancels without offering an alternative date, the Customer may obtain a refund limited to the amount paid for the cancelled Service.
10. Consumer Withdrawal (Distance Contracts)If the Customer is a consumer (B2C), they may withdraw from a distance contract within 14 days from acceptance of the Offer, per Montenegrin consumer protection law.
If the Customer requests that Services begin during the withdrawal period, the Customer pays a proportional amount for Services provided before withdrawal.
Withdrawal is not permitted after full performance of Services that started with the consumer’s explicit prior consent.
11. RefundsRefunds, where applicable, are processed via the original payment method when reasonably possible.
Bank commissions, payment processor fees, and currency conversion losses are non-refundable.
The Company may require identification to process a refund, in line with AML regulations.
12. Intellectual PropertyAll materials, templates, curricula, and digital content supplied by the Company remain its intellectual property.
The Customer receives a non-exclusive, non-transferable license for personal or internal business use only.
Reproduction, redistribution, or commercial use without written consent is prohibited.
13. ConfidentialityBoth parties must maintain the confidentiality of all non-public information exchanged during the delivery of Services, except where disclosure is required by law or agreed in writing.
14. Data ProtectionThe Company processes personal data lawfully and minimally, strictly for:
(i) invoicing,
(ii) delivery of Services,
(iii) legal compliance.
Customer rights regarding access, rectification, erasure, restriction, and objection are respected to the extent permitted by law.
Details are available in the Company’s Privacy Policy or upon request at aivdektoo@gmail.com.
15. Limitation of LiabilityTo the maximum extent permitted by law, the Company’s total liability for claims related to the Services is limited to the amount actually paid by the Customer for the specific Service.
The Company is not liable for indirect, incidental, or consequential damages.
16. Force MajeureNeither party is liable for failures or delays caused by events outside reasonable control (force majeure). Performance is suspended for the duration of such events.
17. Governing Law & Dispute ResolutionThis Offer is governed by the laws of Montenegro.
Parties shall first seek amicable resolution.
Failing that, disputes fall under the jurisdiction of the competent courts in Podgorica, Montenegro.
18. CommunicationsOfficial communications related to orders, acceptance, objections, or withdrawal may be exchanged via the email addresses used in invoice correspondence.
The Customer must keep contact data up to date.
19. Amendments & VersioningThe Company may update this Offer periodically.
The version effective on the invoice date applies to that order.
Archived versions are available upon request.
20. MiscellaneousIf any provision is held invalid, the remaining provisions remain in force.
English and Montenegrin versions of this Offer are equally authentic.
In case of discrepancy, the English version prevails.
21. SignaturesThis is a public offer.
Individual signatures are not required.
Acceptance occurs per Section 6.
NON-CONTRACTUAL APPENDIXAccounting & Tax Compliance Notes (for internal and bookkeeping use)These notes are not part of the Offer, but are provided to support compliant accounting processes.
A. Documentation required for revenue recognition- Archived PDF of the Public Offer (version + date).
- Invoice.
- Payment confirmation (bank statement / Payoneer payout statement).
B. Payoneer → Bank transfersAmounts received may differ from invoice amounts due to processor fees.
Per Section 5, the Customer does not compensate the difference unless a specific contract states otherwise.
C. VAT / PDV Treatment- EU B2B customers: reverse charge (“recipient liable for VAT”).
- Non-EU B2B customers: VAT/PDV not applicable for exported services.
- Montenegro customers: PDV applied as required by law.
D. FiscalizationIf fiscalization is required for a specific type of payment (e.g., Montenegro B2C), the Company follows applicable Montenegrin regulations.
E. StorageInvoices, payment statements and contractual correspondence must be archived for legally required retention periods.
AGILEGENE DOO
LAZI BB, Budva, Montenegro
aivdektoo@gmail.com